RETURNS
ALL SALES
FINAL.
Every piece is stitched to order in a run of thirty or fewer. I can't hold inventory or absorb returns the way a larger brand can — so pieces are sold as final. If something arrives damaged or flawed, that's on me and I'll fix it.
What This Means
FINAL
ALL ORDERS
No returns or exchanges for fit, change of mind, or buyer's remorse.
7 DAYS
TO REPORT A FLAW
Damaged or defective pieces, reported with a photo.
FREE
RETURN SHIPPING ON FLAWS
If something's wrong with the piece, I cover it.
Why Final Sale
Runs are capped at thirty pieces and never restocked. When a piece comes back worn or washed, it can't be resold — and I can't remake it, because that design is finished. One returned shirt from a sold-out run is a shirt that just doesn't exist anymore.
This is one person and one machine, not a warehouse. Final sale is what lets me keep runs small and prices where they are. I'd rather be upfront about that than bury it in fine print.
If Something's Wrong
01
It arrived damaged
Torn, stained, or damaged in transit. Send a photo and I'll replace it or refund you in full.
02
The stitching is flawed
Skipped stitches, puckering, thread pulls. I inspect every piece, but if something got past me I'll make it right.
03
You got the wrong item or size
My mistake. I'll send the correct piece and cover shipping both ways.
04
It never arrived
If tracking shows delivered but it isn't there, tell me. We'll work it out.
How to Report a Problem
01
Email hello@ihoopsew.com within 7 days of delivery with your order number.
02
Attach a clear photo of the problem. Natural light helps.
03
I'll reply within a day with a prepaid label or a refund, whichever fits.
Before You Order
CHECK THE SIZE GUIDE
Real garment measurements, laid flat. Between sizes, go up.
LOOK AT THE PHOTOS
Every listing shows a close-up of the actual stitching.
ASK ME ANYTHING
Seriously. Message me before you order and I'll answer honestly, even if the answer is that it isn't right for you.