Privacy policy

Last updated: September 7, 2026

At iHOOP SEW, we respect your privacy. This privacy policy explains how we collect, use, and protect personal information when you visit ihoopsew.com, place an order, contact us, or otherwise use our services.

Information we collect

We collect information you provide directly, such as your name, email address, billing and shipping address, phone number, and order details. We also collect information needed to process payments, prevent fraud, provide customer support, and deliver your order.

When you browse our website, we may automatically receive information such as your device type, browser, IP address, and interactions with our site. We use this information to operate, secure, and improve the website.

How we use your information

Process and fulfill orders, payments, returns, and deliveries.
Send order confirmations, shipping updates, and other service messages.
Respond to questions and provide customer support.
Send newsletters and marketing messages when you have chosen to receive them.
Maintain, personalize, secure, and improve our website and services.
Comply with legal obligations and protect our rights and customers.

Sharing your information

We share personal information only as reasonably needed to operate iHOOP SEW, complete transactions, provide services, or meet legal requirements. Our service providers include:

Shopify: hosting our online store and supporting payment processing.
USPS: shipping and delivery of orders.
Shopify Email: order notifications and newsletters.

We do not sell or share personal information for cross-context behavioral advertising.

Payments

Payments are processed through Shopify and its payment services. iHOOP SEW does not receive or store your full payment card number. Payment providers handle payment information according to their own privacy policies and security practices.

Cookies and similar technologies

We and our service providers may use cookies and similar technologies to keep the store working, remember preferences, understand site usage, and improve your experience. You can adjust cookie controls in your browser, though some store features may not work as intended if cookies are disabled.

Marketing choices

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the message or by contacting us at hello@ihoopsew.com. You will still receive essential messages about orders and account activity.

Data retention and security

We keep personal information only for as long as needed for the purposes described in this policy, including order records, legal, accounting, and dispute-resolution requirements. We use reasonable administrative, technical, and organizational safeguards, but no method of transmission or storage is completely secure.

California privacy rights

If you are a California resident, the California Consumer Privacy Act may give you the right to:

Know: request information about the personal information we collect, use, and disclose.
Delete: request deletion of personal information, subject to legal exceptions.
Correct: request correction of inaccurate personal information.
Opt out: opt out of the sale or sharing of personal information for cross-context behavioral advertising. iHOOP SEW does not sell or share personal information for that purpose.

To make a request, email hello@ihoopsew.com. We will verify the request as required by law and answer within 45 days. If more time is reasonably necessary, we will let you know and may extend the response period as permitted by law. You will not receive discriminatory treatment for exercising these rights.

Children’s privacy

iHOOP SEW is not directed at children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps to delete it.

United States shipping

iHOOP SEW ships to addresses in the United States only. If you place an order, we use the information needed to process and deliver it to the shipping address you provide.

Changes to this policy

We may update this privacy policy from time to time. When we make changes, we will update the date at the top of this page. We encourage you to review this policy periodically.